Our Mission and Goal

Our Mission 

Potential engages children and adults with autism in personalized programs that help them realize their full potential.   

Our Goal 

To provide the highest quality interventions for individuals with autism and other developmental disabilities. We utilize current research in Applied Behavior Analysis (ABA) which includes an analysis of Verbal Behavior (VB) to improve communication, behavior, toileting, social skills, and more. 

Our Values:  At Potential, we have respect for people and show compassion through teamwork and integrity.  

Respect – High regard for others’ feelings, rights, and cultural traditions  

Compassion – Demonstrate empathy and support for co-workers, clients and their families  

Teamwork – Supporting each other at all times in order to achieve a common goal  

Integrity – Acting in an honest and ethical manner 

Why Choose Potential

When it comes to Autism Spectrum Disorder (ASD), parents often feel overwhelmed and are unsure where to turn for help. While there are plenty of opinions to be found, all experts agree that intervention at an early age is vital. 

We understand the emotions that accompany an initial diagnosis and want to work with families to help participants (infancy-adulthood) learn to achieve their full potential. “One of the first things I tell every parent I meet with is that, while there is no cure, there is treatment.” Kristine Quinby, Founder, President & CEO. 

We have seen a wide array of techniques used and firmly believes that Applied Behavior Analysis (ABA) is a well-rounded approach to helping individuals with ASD grow socially, cognitively, and emotionally. 

Potential serves the Autism and Developmental Disabilities communities ages 1-64. Since our inception in 2006, we have served over 200 individuals. Our therapists are trained in ABA-Verbal Behavior (VB), and services may be delivered at home, the clinic, a school, or in the community. Each participant’s strengths and weaknesses are assessed to design a comprehensive program unique to their specific needs. 

Potential also utilizes an experienced, licensed, and ASHA-certified speech-language pathologist, and licensed Occupational Therapists to provide evaluation and treatment. Potential’s vocational program for adults is ACRE-certified. Parent training is offered for the generalization of skills and support. 

Person-Centered Approach

Here at Potential, we use a person-centered approach. This means that we work with the individual and their support system, consulting directly with them to determine their views and aspirations that inform the decision-making process. Rather than being a medical model where the individual passively receives services or is referred to by their diagnosis (e.g., “autistic”), we embrace the person-centered approach, referring to our participants as “individuals with autism,” and then using the principles, helping them acquire new skills to allow them to live more independently in society rather than being isolated from it. 

Potential provides services and programs that are person-centered and designed to help the individual achieve greater independence in a variety of tasks that utilize a host of different skill sets (e.g., social, emotional, vocational). 

Each of our participants’ needs, abilities, and interests are taken into consideration to ensure learning experiences are appropriate, relevant, and in line with the goals stated in the individual’s treatment plan or that have been expressed by the participant or their family and caregivers.

General Policies


We encourage all families to utilize Central Reach as a primary method of communication and alerts.  As part of this system, you’re able to sign up for text message notifications that include a link to any new messages you receive. To set this up you would click on the circle in the top left of your Central Reach page and click “notification settings”. Here you could verify a mobile number and checkmark notifications for new messages via SMS. For your convenience, you may also visit our Facebook page at https://www.facebook.com/potentialinc in addition to our website at http://potentialinc.org/

The company also utilizes an announcement texting system for which we will text the primary number on file for clients in Central Reach in the case that we need to alert all participants.

Food and Drink 

Potential does not provide lunches or snacks. Please send a lunch and a drink each day when applicable to services as scheduled. Also, participants may bring individual snacks each day. If allergic to particular foods, or on a special diet, please inform our team immediately. 

Nut-Aware Facility 

Potential seeks to provide a Nut Aware Facility within our waiting areas, classrooms, and throughout our clinic. To be Nut Aware is to be careful or avoid eating nuts while in public areas. We believe that this policy will help ensure that our school and spaces are safe learning environments for all. 

To improve nut awareness, we must clarify that this applies to all nuts, not just peanuts. For many with allergies, simply coming into contact with a small piece of a tree nut or peanut, or the oily residue that these nuts may leave behind can be fatal.

We realize that this transition may be difficult at first. However, to a child who is allergic to peanuts or other nuts, strict avoidance of these products is often the only way to prevent a life-threatening allergic reaction. If you do engage in eating peanuts, peanut butter, or other nuts be sure to thoroughly wash your hands afterward. 

Tables or other surfaces regularly touched by staff and clients will be thoroughly cleaned after client snack time or lunch, as well as after sessions have concluded. 

Therapeutic Relationships  

Dual or multiple relationships exist between a behavior analyst and a participant when multiple roles exist between the two, such as if the participant is also a student, friend, family member, employee, or business associate of the analyst. Multiple relationships could impair the objectivity, competence, or effectiveness of the behavior analyst. Due to the potentially harmful effects of multiple relationships, employees at Potential refrain from interacting with participants outside of the workplace. Outside interactions include personal relationships, email, and social media (Facebook, Instagram, and Twitter). 

These guidelines exist to protect the confidentiality of participants and their families, as well as employees. If our employees find that, due to unforeseen factors, multiple relationships have arisen, they seek to resolve it. They recognize and inform participants about the potentially harmful effects of such relationships. 

Gift Giving 

Many individuals want to show appreciation around the holidays for the staff. However, in order to maintain appropriate therapeutic relationships, we recommend that any holiday gifts remain under $10 and be given to the team working with your child/participant and not to an individual. Donations to Potential are also appreciated to be utilized throughout the facility. 

Nap Fee 

We are unable to bill insurance companies while a child/participant is asleep. Due to liability, we keep staff one-to-one even in the case of the participant sleeping. Should your scheduled time of service include a nap, a nap fee will be applied, and payment will be required and accepted as based on our Financial Policy. 

Toilet Training  

We welcome the opportunity to work on toilet training. Our toilet training intake, along with a phone interview, will help us determine if the time to start this process is now. Please discuss this with the Program Coordinator or Clinical Manager. Our goal is to make toilet training fun and easy, not frustrating. 

If the child wears diapers, please send a supply of diapers and wipes with them, clearly labeled. Additionally, please send at least one extra pair of labeled clothing to be kept at Potential in case of accidents. Soiled or wet clothes will be sent home in a plastic bag. 

Money and Valuables  

Personal property and money brought to Potential should be limited. Potential will not be held responsible for any lost or broken items brought into the facility. 

Television and Video Viewing 

Supervised TV and video viewing are only permitted when it is included in the participant’s program for reinforcement and will be limited. 

Lost and Found 

Participants should have their names on all clothing and other items brought to Potential.


Staff will only transport participants in rare circumstances during work hours. In these cases, for approved staff drivers, we will have their driver’s license, registration, driver’s history, and insurance information in our files. Anyone with tickets or accidents will not be permitted to drive. Staff would utilize their own vehicles. At least two adults will be in the vehicle to transport a single participant. 

Employees are not permitted to use their mobile or smartphones while operating a vehicle on Potential business. Failure to follow this policy may result in disciplinary action, including and up to termination. 

Participants will be transported according to state and local laws, including the use of car seats and seat belts. A check-in/check-out process would be utilized, including the recording of the time of departure, passengers, and time of return. Parents/guardians must first sign a transportation permission slip and waiver. 

Destruction of Property 

Items sent with the individual to our services may become damaged or broken during services. We ask that you do not send in items or take proper precautions in doing so. Potential does not accept responsibility for the destruction of personal property due to participant behavior when reasonable attempts were made to safeguard it. If there is repeated damage to facility property due to participant behaviors, a team meeting to review the treatment plan will be coordinated.  Modifications may need to occur in order to limit the damage.   

Field Trips/Non-Center Activities: 

Children attending non-center activities will be required to have written permission from the parent prior to engaging in activities at another location.  

Filing a Complaint 

General complaints or concerns should be first brought to the attention of the individual that the issue concerns. If the problem is not resolved, please report the issue to the supervisor of the individual whom the problem concerns. Assistance should be sought by escalating through the chain of command (Clinical Director, Operations Manager, CEO) until the problem is resolved. Contact information is provided in the Resources for Families Section. 

Discontinuation of Service 

We ask that if you choose to no longer engage in our services that you provide 30 days’ notice. Doing so will help to ensure: a consistent level of care for the participant; maintenance of prior learned targets; and transition of materials and data to assist in future success. 

Emergency Preparation 

Staff and participants will practice exiting the building in the event of an emergency. Additionally, we practice securing the facility in the event of a potentially dangerous situation. The Operations Manager will contact the parents/guardians in the case of an emergency. Please keep emergency contact information up to date in Central Reach at all times. You may also inform us in writing of a contact change. 

Participant Supervision 

Every participant is assigned to a staff member. The staff member is responsible for supervising the participant at all times. 


Our facility maintains a daily sign-in/sign-out sheet for all participants and staff members. This enables us to complete a roll call in the event of an emergency evacuation. Be sure to sign your participant in and out every day. 

Accessing Central Reach and Policies

­­­­­­­­­­­Central Reach is an Electronic Health Record System that allows us to communicate to the family in a HIPAA compliant way and provides you with all documentation produced during services and access to information about who has access to your child’s information or is scheduled for services with them.

The following table helps to explain accessing the system and the YouTube training.

Main Site URLhttps://members.centralreach.com/
Quick Link to unsigned documentationhttps://www.potentialinc.org/notes
YouTube Playlist of Training on the systemhttps://www.potentialinc.org/CRtraining

The following policy links require you to sign into Central Reach. Your Central Reach login is shared with you during the intake process. If you need more assistance in logging in please reach out to tech@potentialinc.org, your program coordinator, or our main line.

 Attendance Policy

Please click on the following link and it will take you to a new tab where you can select preview or download the current policy for review. After reviewing, close that tab to come back to the handbook and move to the next section.

Participant Attendance Policy

Financial Policy

Please click on the following link and it will take you to a new tab where you can select preview or download the current policy for review. After reviewing close that tab to come back to the handbook and move to the next section.

Participant Financial Policy

Health and Wellness Policy

Please click on the following link and it will take you to a new tab where you can select preview or download the current policy for review. After reviewing close that tab to come back to the handbook and move to the next section.

Participant Health and Wellness Policy

Inclement Weather Policy

Please click on the following link and it will take you to a new tab where you can select preview or download the current policy for review. After reviewing close that tab to come back to the handbook and move to the next section.

Participant Inclement Weather Policy

Restrictive Management Policy

Please click on the following link and it will take you to a new tab where you can select preview or download the current policy for review. After reviewing close that tab to come back to the handbook and move to the next section.

Participant Restrictive Management Policy

Nondiscrimination of Services Policy

Please click on the following link and it will take you to a new tab where you can select preview or download the current policy for review. After reviewing close that tab to come back to the handbook and move to the next section.

Nondiscrimination of Services Policy

Notice of Privacy Practices


  1. Confidentiality:
    Uses and Disclosures of Information Requiring Your Authorization or Consent

As a rule, Potential, Inc. will disclose no information about any participant without prior written consent. Participant records describe the services provided to each participant and contain the dates of sessions; participant medical and treatment diagnoses; reports regarding functional status, symptoms, prognosis, and progress; and any psychological testing reports. Healthcare providers are legally allowed to use or disclose records or information for treatment, payment, and healthcare operations purposes. However, Potential, Inc. does not routinely disclose information in such circumstances and will require your permission in advance, either through your consent at the onset of our relationship (by signing the Information Release form) or through your written authorization at the time the need for disclosure arises. You may revoke your permission, in writing, at any time, by contacting Kristine Quinby. 

  1. “Limits of Confidentiality:”
    Possible Uses and Disclosures of Mental Health Records without Consent or Authorization

There are some important exceptions to this rule of confidentiality – some exceptions created voluntarily at the discretion of the Executive Director (some because of Potential, Inc. policies, and some required by law). If you wish to receive mental health services from Potential, Inc., you must sign the attached form indicating that you understand and consent to accept the policies about confidentiality and its limits. We will discuss these issues now, but you may reopen the conversation at any time during our work together. 

Potential, Inc. may use or disclose records or other information about a participant without his/her consent or authorization in the following circumstances, either by policy or because legally required: 

  • Emergency: If a participant is involved in a life-threatening emergency and Potential, Inc. staff cannot ask his/her permission or readily access consent forms from the participant’s file, information will be shared if the staff member believes that the participant would have wanted him/her to do so, or if s/he believes it will be helpful to the participant. 
  • Child Abuse Reporting: If a Potential, Inc. employee has reason to suspect that a child is abused or neglected, s/he is required by Pennsylvania law to report the matter immediately to the Pennsylvania Department of Public Welfare (Pa.C.S. 6311). 
  • Adult Abuse Reporting: If a Potential, Inc. employee has reason to suspect that an elderly or incapacitated adult is abused, neglected or exploited, s/he is required by Pennsylvania law to immediately make a report and provide relevant information to the Pennsylvania Department of Aging and Adult Protective Services (Pa. Code § 15.158). 
  • Health Oversight: As a mental health provider, Potential, Inc. is required to report misconduct by a mental healthcare provider. 
  • Court Proceedings: If a participant is involved in a court preceding and a request is made for information about his/her diagnosis and treatment and the records thereof, such information is privileged under state law, and Potential, Inc. will not release information unless written authorization is provided or a judge issues a court order (§ 5100.355100.32). If a subpoena for records or testimony is received, Potential, Inc. will notify the participant so that s/he (or an attorney, or the Executive Director) can file a motion to quash the subpoena and can give reasons why records should be protected from disclosure. However, while awaiting the judge’s decision, the company is required to place said records in a sealed envelope and provide them to the Clerk of Court. 
  • Serious Threat to Health or Safety: Under Pennsylvania law, if an employee of Potential, Inc. notes, during the course of care, a specific and immediate threat to cause serious bodily injury or death, to an identified or to an identifiable person, and it is believed that a participant has the intent and ability to carry out that threat immediately or imminently, Potential, Inc. is legally required to take steps to protect third parties (§ 7101). These precautions may include: 
  • warning the potential victim(s), or the parent or guardian of the potential victim(s), if under 18, 
  • notifying a law enforcement officer, or 
  • seeking the participant’s hospitalization. 
  • Records of Minors: Per Pennsylvania law and HIPAA regulations, parents, regardless of custody, may not be denied access to their child’s records. Full discussion of minors’ confidentiality rights are not explained in this document, but families should note that these rights may affect divorced parents’ right to seek mental health services for their child, or other such situations. 

Other uses and disclosures of information not covered by this notice or by the laws that apply to Potential, Inc. will be made only with a participant’s written permission. 

  • Patient’s Rights and Provider’s Duties: 
  • Right to Request Restrictions – Participants have the right to request restrictions on certain uses and disclosures of their Protected Health Information (PHI). They also have the right to request a limit on the medical information disclosed about them to someone who is involved in their care or the payment for care. To request restrictions, Potential, Inc. must have the participant’s request in writing, and know: 
  • what information the participant wants to limit; 
  • whether the participant wants to limit use of services, disclosure or both; and 
  • to whom the participant wants the limits to apply. 
  • Right to Receive Confidential Communications by Alternative Means and at Alternative Locations – Participants have the right to request and receive confidential communications of PHI by alternative means and at alternative locations. (For example, requests for invoices for service to be sent to a different address, or requests to use a particular means of communication when leaving messages.) To request alternative communication, Potential, Inc. must have the request in writing, specifying how or where the participant wishes to be contacted. 
  • Right to an Accounting of Disclosures – Participants generally have the right to receive an accounting of disclosures of PHI for which they have neither provided consent nor authorization (as described in section III of this Notice). Upon written request, the Director will discuss the details of the accounting process with the participant. 
  • Right to Inspect and Copy – In most cases, participants have the right to inspect and copy their medical and billing records. To do this, Potential, Inc. must receive a request in writing. If a copy of the information is requested, Potential, Inc. may charge a fee for costs of copying and mailing. Potential, Inc. may deny requests to inspect and copy in some circumstances. Additionally, Potential, Inc. may refuse to provide a participant access to certain psychotherapy notes or to information compiled in reasonable anticipation of, or use in, a civil criminal, or administrative proceeding. 
  • Right to Amend – If a participant feels that PHI is incorrect or incomplete, s/he may ask Potential, Inc. to amend the information. To request an amendment, the request must be made in writing, and submitted to the Director. In addition, the participant must provide a reason that supports his/her request. Potential, Inc. may deny a request if the request is to amend information that: 
  • was not created by Potential, Inc. (the request will be added to the information record); 
  • is not part of the medical information kept by Potential, Inc.; 
  • is not part of the information which the participant would be permitted to inspect and copy; 
  • is accurate and complete. 
  • Right to a copy of this notice – Participants have the right to a paper copy of this notice, and may request a copy at any time. Changes to this notice: Potential, Inc. reserves the right to change policies and/or to change this notice, and to make the changed notice effective for medical information already on file, as well as any information received in the future. The notice will contain the effective date. A new copy will be given to participants or posted in the waiting room. Potential, Inc. will have copies of the current notice available on request. 

Complaints: If a participant believes that his/her privacy rights have been violated, s/he may file a complaint. To do this, the complaint must be submitted in writing to my office. Participants may also send a written complaint to the U.S. Department of Health and Human Services. 

Potential Calendar and Closures

Potential is closed for most major holidays and in some instances for their federally observed dates.

We also have a calendar on our website: https://potentialinc.org/events/

Patient’s Bill of Rights

As a person receiving services at Potential, Inc., you have the right to: 

  • Be treated with dignity and respect in a clean and safe environment. 
  • Choose the services or programs in which you participate based upon information about rules, treatment procedures, costs, risks, rights, and responsibilities. 
  • Ask questions and get answers about services. 
  • Participate fully in all decisions about treatment or services, including discharge procedures from treatment. 
  • Request changes in treatment or services. 
  • Refuse treatment or service, to the extent permitted by law, and to be informed of the medical consequences of this action. 
  • Have your family involved in your treatment, and have access to educational resources. 
  • Privacy while working with an ABA therapist, BCBA, or paraprofessional, and confidentiality of all information and records regarding your care. 
  • Not be subjected to verbal, physical, sexual, emotional or financial abuse; harsh or unfair treatment. 
  • Make complaints, have them heard, get a prompt response, and not receive any threats or mistreatments as a result. 
  • File a grievance if you are not satisfied with the response to a complaint. 
  • Be assisted by an advocate of your choice – for example: family, friend, case manager, member of a consumer advocacy committee or organization, etc. 
  • Review your record, with two exceptions. 
  • Limited portions of your records can be withheld from you if your treatment team leader has written that seeing specific information would: 
  • Be harmful to your treatment 
  • Reveal the identity or break the trust of someone who has provided information in confidence. 
  • Decide who else can see your records, with several exceptions. 
  • Those who do not need to ask your permission are: people involved in your mental health treatment or to whom you are referred for treatment, 
  • People providing emergency medical care, 
  • An attorney representing you at a commitment hearing, 
  • A court, 
  • People conducting program or utilization reviews, 
  • Third-party payers (those who pay for your treatment). These people may only see as much information as they need for the specific purpose requested. 
  • Receive an itemized bill and explanation of all charges. 
  • Receive treatment without discrimination as to race, age, sex, religion, national origin, sexual orientation, disability, or marital status. 

Resources for Families

Potential encourages parents/guardians and other family members to take an active part in their treatment. It is through continued education and a better understanding of Applied Behavior Analysis (ABA) that families can learn to supplement the work done within our clinic and continue care at home – all of this helps in making incredible gains and significant accomplishments in their treatment plan.

Additionally, Potential provides a reference library for families. The materials within this collection are peer-reviewed and show the latest research in autism treatment. Recommended reading can also be found on Potential, Inc.’s website (www.potentialinc.org), or by a lending program that Potential has established to allow families access to resources and materials at no cost. 

Parent Meeting and Training Expectations 

Regular meetings will be set up between families and program coordinators on an individual basis. Also, team meetings are encouraged to involve all organizations and individuals involved in the treatment of the participant. 

Parents/guardians may wish to complete the same training that each of our staff members is required to complete within their first year. If a parent is interested in this online training, the program coordinator (PC) will coordinate through the online training system to begin the lessons.

Additionally, in-person skill training with BCBAs (Board Certified Behavior Analysts) will occur as part of our parent training program. You are an integral part of your child’s treatment and we require your participation as part of our treatment plans. Individualized goals will be set related to parent training and your program coordinator will meet with you regularly to work on these skills. Parental participation is required at least monthly.

Participant Observation 

Sessions may be observed as part of the guided observation, in which a family member can view their participant with a behavioral therapist and receive answers to questions from a program coordinator (PC). These observations need to be arranged with a PC at an agreeable time. If an observation session is desired, confidentiality forms must be signed in advance in order to protect the privacy of all staff and participants. 

Grievances and Complaints:   

Operations Manager 

Ben Ballard 

215-579-0670 Ext: 109 


Clinical Manager 

Karen Umstead Yosmanovich M.Ed. BCBA LBS 

215-579-0670 Ext: 113 


Founder and CEO 

Kristine Quinby M.Ed. BCBA LBS 

215-579-0670 Ext: 105 


Quality Assurance Manager 

Emily Hammer 

215-579-0607 ext. 102 



Magellan Behavioral Health of PA 

Attention: Customer Comment Coordinator 

105 Terry Drive 

Suite 103 

Newtown, PA 18940-0873 

Fax: 1-888-656-2380 

To file your complaint by phone, please call: 

Bucks County: 1-877-769-9784 


The Department of Human Services allows feedback online at: 


Their contact number is 1-800-692-7462 


24/7 Crisis Support 

Access Crisis is for Montgomery County: 1-855-634-4673 
Lenape Valley Crisis is for Bucks County:1-800-499-7455 
Philadelphia Mobile Crisis: 215-685-6440 


All participants will be assessed to determine their current level of functioning and prioritize their needs. Assessments will be conducted upon intake and at least annually thereafter. Additional assessments may occur if a participant progresses quickly through their program, a parent requests an assessment, or if a new concern arises. 

Types of Assessments: 

Intake– The initial assessment occurs during the intake appointment. This is an informal observation and parent interview so that the clinician may gain participant history and a general impression of functioning. The clinician also establishes primary parent concerns and reasons treatment is being sought, discusses treatment options, and recommends additional assessments. Decisions regarding treatment relate to the severity of symptoms and the amount of time needed to reduce or eliminate those symptoms. This is also referred to by your insurer as a medical necessity. If needed, families are referred to other services such as educational, legal, vocational, cultural, and/or spiritual agencies. 

Functional Behavior Assessment (FBA) – This assessment is conducted by a Board-Certified Behavior Analyst (BCBA) when the participant is demonstrating problem behavior. An FBA results in a hypothesis of why the participant is engaging in problem behavior so that a comprehensive behavior plan may be written that matches treatment to the function. (See: Functional Assessment and Program Development for Problem Behavior: A Practical Handbook by Robert E. O’Neill, Robert H. Horner, Richard W. Albin, Keith Storey, Jeffrey R. Sprague) 

Verbal Behavior-Milestones Assessment and Placement Protocol (VB-MAPP) by Mark Sundberg The VB-MAPP is an assessment that covers language and learning to learn skills that are demonstrated by typical children aged 0-48 months of age. It also includes barriers and transition assessments to assist with placement and treatment decisions. This assessment is appropriate for participants 1-8 years in age. It may be used with older participants in conjunction with other assessments if desired. 

Assessment of Functional Living Skills (AFLS) by James Parrington and Michael Mueller 

This set of 4 assessments is appropriate for participants aged 8-21 years and older. It may also be used with younger participants who have either surpassed the skills in the VB-MAPP or are making limited progress with the VB-MAPP skills. Some or all of the assessments may be used, depending upon individual needs. The set includes assessments for Basic Living Skills, Home Skills, and Community Participation Skills Protocols. 

Essential for Living by Patrick McGreevy 

This assessment is currently being tested as a possible substitute for the AFLS. 

Behavior Support Plans

The Behavior Support Plan is one method of supporting people who engage in challenging behaviors in ways that are fair, safe, humane, and effective in reducing problem behaviors. Positive behavior support is the use of ongoing methods of support that prevent or diminish the use of challenging behaviors by emphasizing the quality of life and teaching skills necessary for success, including self-management, communication, choice, and self-determination. 

Behavior Support Plans help those who support the individual and allow all staff members of Potential, Inc. who work with that individual to know exactly what to do to prevent challenging behaviors from happening, teach new or modified acceptable behaviors, and respond when prevention and teaching strategies do not work. 

Purpose of the Behavior Support Plan 

The purpose of the Behavior Support Plan is to: 

  • Make clear the problem behavior(s), including the likely functions served and the context of the behavior. 
  • Provide specific guidance to support people regarding how to change the environment for success. 
  • Enhance accountability and consistency in the strategies used by the support people. 
  • Provide a solid basis for improvements and adjustments through accurate data collection and further understanding
  • Not everyone will need a formal Behavior Support Plan. However, there are certain situations for which Behavior Support Plans are necessary, including: 
  • When a person is taking psychotropic medications for the purpose of controlling challenging behavior (if a medication is prescribed to treat maladaptive behavior, the Behavior Support Plan should include a plan for social, emotional, and environmental support). 
  • When a person’s quality of life is diminished by behavior and a consistent approach is needed to help the person manage their behavior. 

Behavior Support Plans and the Treatment Plan 

At Potential each of our participants is assigned to a team of behavior technicians and a program coordinator (PC) who oversees their plan. It is the PC, a licensed behavior specialist who is also board-certified, who writes the participant’s Behavior Support Plan and ensures that program goals are clearly stated and easily understood by all team members who will be implementing the plan. The plan must also describe the behavior(s) in objective and measurable terms so that data can be collected most efficiently to note the participant’s progress. 

Our PCs design the participant’s Behavior Support Plan to align with information found in the individual’s treatment plan, demonstrating goals that have been expressed as well as describing supports needed to assist them through stressful or difficult situations. 

The treatment plan should include situations that may occur upon the onset of a behavior; why the behavior occurred (both team and individual’s perspectives), the rationale for the need to change the behavior; what has worked and what has not worked in the past to address the behavior(s); and results and interpretation of any assessments completed. 

Behavior Support Plans are reviewed annually as part of the treatment plan process, or more often as deemed necessary. 

Additional Involvement

Since Potential is a nonprofit, tax-exempt organization, we depend on the participation of our staff, families, and the community to help us grow. The following are some ways you can help. 


We encourage and appreciatively accept any items to be used for crafts, language activities, free-play, and supplies. Please make sure donated items are complete and in good condition. Since these donations are tax-deductible, please have an estimated value of the goods so we may provide a receipt for your taxes. 


Various fundraisers are held each year to support Potential’s programs. It is our expectation that staff and families involved with our facility will participate to the extent that they are able. Please refer to the calendar for specific events. If you would like to contribute to our fundraising efforts either with a donation or as a volunteer, please contact the Donor Relationship Manager at development@potentialinc.org


Throughout the year, we have several opportunities for single-day and ongoing volunteer opportunities including helping with spring and fall cleanup days, cleaning the playground, monitoring social media, and assisting with various office tasks. If interested in volunteering, please watch for upcoming events on our website. Also, feel free to contact our office at 215-579-0670 to inquire about such opportunities. 

We highly appreciate any way that you can contribute to enhancing the operations and services of our organization. 

We appreciate your support of these procedures.  If you have any questions, please do not hesitate to stop by the office or contact us by phone or email.


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